FAQ's

DO YOU OFFER SHIPPING?

We offer shipping across Canada and continental United States. Shipping rates are standard costs set by Canada Post, they are calculated at the time of check out. You will receive a tracking number once your order has shipped.

WHEN WILL MY ORDER SHIP?

All orders are made to order and shipped from Calgary, AB Canada. Please allow 4 -7 business days for your order to be made just for you, processed and shipped.

We do carry stock on some of our top sellers, so if we have your item ready, it could ship within 48 hours.

DO YOU OFFER LOCAL PICKUP?

Absolutely!

Select PICK UP as your shipping option, you will receive an email when your order is ready.

All our pieces are Made to Order- just for you. Please allow 4-7 business days for your order to be ready for pick up.

We are located in N.W. Calgary, in Panorama Hills. When your order is ready we will send you a notification and arrange a pick up time for porch pick-up.

*** Keeping it simple is how we like it, so please just tell us a window of time that works best for you and we will ensure your order is waiting for you.

(example: "I can stop by May 5 between 9am and 1pm")

PICK UP YOUR ORDER AT THE MARKET!

If you are attending one of the Markets we will be at, we can arrange pick up from there too. Find our Market Schedule in the side bar under "Markets". Send us a message to inquire. Orders will need to be placed minimum 4 business days in advance.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

We offer a 10-day refund policy, upon receiving your order you have 10 days to request a return. Items that qualify for a return/exchange are defective or damaged pieces.

Please inspect your order upon reception and contact us immediately. Providing pictures will be required, so that we can evaluate the issue and make it right.

We do not accept returns/exchanges for pieces that are non-defective or undamaged.

Buyers are responsible for all shipping costs associated with returning the product to our studio. We will inspect your order upon arrival to ensure it is not damaged and qualifies for a refund.

Our products are all custom made, by hand.

After receiving and inspecting your return, if a refund is approved you will be automatically refunded on your original method of payment. Processing times will vary between banking institutions and credit card companies.